LEGAL

Privacy Policy

Last updated 13 September 2026

This policy covers the Frammez website at frammez.com. It explains what we collect when you use this site, why, and what happens to it. It is written in plain English on purpose.

Who we are

Frammez is an Australian business providing AI receptionist and business automation services. You can reach us at finlay@frammez.com or on 0467 722 110.

What this website collects

Only what you type into the enquiry form and choose to send:

• Your name
• Your business name, if you give one
• Your email address
• Your phone number, if you give one
• Whatever you write in the message field

Nothing else. This site sets no tracking cookies, runs no analytics, and does not build a profile of you.

What we do with it

We use it to reply to your enquiry and to work out whether Frammez suits your business. That is all. We do not sell it, rent it, or pass it to anyone for marketing.

How your enquiry reaches us

When you submit the form, your own email program opens with the details already filled in, addressed to us. The message travels through your email provider and ours. This website itself does not store a copy.

Third parties

Two things on this site involve someone else:

• Google Fonts. The typeface is served by Google, which means Google receives your IP address when the page loads. We do not send Google anything else about you.
• Our web host. Like every website, the server keeps standard access logs, which include IP addresses, for security and reliability.

Our AI receptionist service

This policy covers the website only. If you become a client, the calls Frammez answers on your behalf involve separate handling of your customers' information, including any call recording. That is covered in your service agreement, and call recording consent rules differ between Australian states. We will go through it with you before anything goes live.

How long we keep things

Enquiry emails stay in our inbox so we have a record of the conversation. Ask us to delete yours and we will.

Your rights

You can ask what we hold about you, ask us to correct it, or ask us to delete it. Email finlay@frammez.com and we will sort it out. If you are unhappy with how we have handled your information, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If this policy changes, the date at the top changes with it.